Frequently Asked Questions
ORDERS
IS THERE A MINIMUM ORDER?
No there is no minimum order. Being an independent business, we thrive on helping other independents to shine with their own personalised apparel.
HOW DO I PLACE AN ORDER?
You can send us an email at info@foundonacurb.co.uk and we will reply during our business hours (Monday-Friday, 10am-5pm). We also have an online shop on our FOUND ON A CURB website - it is here you can purchase your chosen personalised items and we will confirm your design proofs via email within 2 working days.
HOW DO I USE A DISCOUNT CODE?
If you’ve been given a discount code, simply enter the code into the discount section at the checkout when placing an order with us.
HOW LONG WILL MY ORDER TAKE TO BE READY?
Our lead time varies depending on the time of year. Our usual turnaround time is 7-10 working days from payment to being within your hands. If you require your order in fast fashion, please let us know asap and we will see if it’s possible to get your order to you quicker – there is no guarantee on this service and please be aware there is a surcharge to cover us working the extra hours for your order. Found on a Curb will always try our best to fulfil your requirements and specific timetable needs.
PRODUCTION
SHOULD I GET PRINT OR EMBROIDERY?
This is your call and totally your decision. Found on a Curb will always offer advice based on the type of garments you are wishing to be personalised. Some garments are too thin for embroidery and some items require embroidery as the items will not withstand the heat from printing. We will always advise the best solutions here.
HOW DO I KNOW WHAT GARMENTS YOU PROVIDE?
We have an online product catalogue which you can view all the garments we are able to supply and customise. Here is the link to view our FULL COLLECTION
DO YOU PROVIDE ANY ORGANIC/RECYCLED CLOTHING?
Found on a Curb certainly does! See our organic range at the link provided - Sustainable and Organic Clothing
DO YOU HOLD STOCK?
No, we currently do not hold stock out our Found on a Curb workshop. Every item is made to order.
CAN I SUPPLY MY OWN GARMENTS?
We do not print or embroider on garments supplied by you the customer. This is due to a number of reasons. Firstly, we are an online store. All garments supplied by us are specifically made for garment printers and embroiderers. Meaning we know what we are working with and the garments work well on our industrial machines. We believe in being sustainable and kind to our environment, so all garments are of a high quality ensured to last for a long time if looked after.
HOW DO YOU KNOW WHERE TO PLACE THE EMBROIDERY/PRINT?
We have a standard guide to where we place logos, whether it is left/right chest/back/or sleeve. Found on a Curb will always provide a design proof before personalisation. You will receive a design proof mock ups of your chosen garment with your required logo/text.
CAN I SEE A SAMPLE OF MY DESIGN BEFORE YOU EMBROIDER/PRINT ON THE GARMENTS?
Found on a Curb will always provide a design proof before personalisation with images of your chosen garment featuring your required logo/text.
ARE THERE ANY SET UP FEES FOR LOGOS/TEXT/NEW DESIGNS?
There is a one off fee for new customers requiring printing or embroidery. The one off set up fee is £25 per logo design and the files are yours to keep and use again on other items such as bags, sweatshirts, hats, caps, towels etc.
CAN I ORDER A SAMPLE GARMENT PRIOR TO PLACING AN ORDER?
Yes, you can order a sample via our website. There is no minimum order, so ordering one garment will give you a great idea of what your items will look like. It's important to us that you feel, wash, test the garment before placing larger orders. We want you to look and feel the part in your personalised items.
WHAT FILE TYPE DO YOU NEED FOR THE DESIGN?
We prefer PNG or PDF files as we prepare your logos for your required printing/embroidery. A minimum high resolution images 300dpi.
DELIVERY & RETURNS
DO YOU DELIVER?
Found on a Curb uses the services of Royal Mail for small orders (under 2kg) and DHL for larger orders (15kg above). If you are local to our Newton-le-Willows workshop, you are also welcome to pop by and pick up your order during our opening hours. We predominantly work online, however our physical workshop can be visited with an advanced appointment.
If you are looking for your items to be with you for a certain day or event, please order ahead of that date. Also, we request that you let us know ahead of time via email or the online order. Remember our order turnaround times are 7-10 working days and can be longer during certain times of the year.
CAN I RETURN MY ORDER ONCE MY GARMENT HAS BEEN EMBROIDERED/PRINTED?
Unfortunately, no. We provide a bespoke service and therefore we are unable to resell any orders.
THE SIZE I ORDERED DOESN'T FIT BUT IT HAS ALREADY BEEN EMBROIDERED/PRINTED. CAN I RETURN IT?
No. Please make sure you know exactly what size you need before placing an order – if you’re not sure, we’re happy to help by providing you with our size guides. There are a different size guide for each of the brands supplied by Found on a Curb. If you are local to our workshop, please feel free to email us to book an appointment and we can assist you going forward.
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